Knowledge base is essentially information repository and is designed to allow you to retrieve and use the knowledge and resources it contains.

It commonly used to complement the help desk system for sharing information and contains articles, white papers, user manuals, troubleshooting information and answers to frequently asked questions.

This collection of frequently asked questions (FAQ) as a part of Knowledge base system, provides brief answers to many common questions, all supposed to be commonly asked in some context, and pertaining to a particular topic

The Download Center as an automated software distribution system provides access to all items that you have licensed for download and use.

If you cannot find what you are looking for in the knowledge base, you can submit a ticket by selecting the appropriate department. You can track and respond submitted tickets.